Support Centres

The Support Centre is a dedicated group of travel industry professionals trained in all facets of the Sabre system and quality customer service. They are committed to assisting you with booking problems, Sabre system formats, fares queries and product information and are available in both Australia and New Zealand. Please see below for hours of operation.*

Australia    
     
Sabre Host Support    
Monday to Friday:

(EST) 0800 - 1900
(DEST) 0800 - 1900

Tel: 1300 300 033
Email: support@sabrepacific.com.au
Saturday: (EST) 0900 - 1500
(DEST) 0900 - 1500
     
Sabre Technical Support Phone Support 24 Hours a day,
7 Days a week
Tel: 1300 300 033
     
Sabre Agency Manager (SAM) Support    
Monday to Friday

(EST) 0900 - 1800
(DEST) 0900 - 1830

Tel: 1300 300 033 - Option 3
Email: SPSamsupport@sabrepacific.com.au
     
TRAMS and ClientBase Support (EST) 0900 - 1800
(DEST) 0900 - 1830
Tel: 1300 300 033 - Option 4
Email: trams@sabrepacific.com.au
Email: clientbase@sabrepacific.com.au

 

New Zealand and South Pacific    
     
Sabre Host Support    
Monday to Friday: 0800 - 1800
Tel: 0800 500 787 or 0800 500 587 Option 1
Email: support@sabre.co.nz
Queue: General/Booking/Urgent
Saturday: 0900 - 1600  
     
Hardware & Technical Support    
Monday to Friday: 0800 - 1800
Tel: 0800 500 787 - Option 2 or
0800 500 587 Option 6
Email: technicalservices@sabre.co.nz
Saturday/Sunday: 0900 - 1600 (mobile support)
     
Sabre Agency Manager Support    
Monday to Friday: 0800 - 1800
Tel: 0800 500 787 - Option 4 or 0800 500 587 Option 7
Email: spsamsupport@sabre.co.nz
     
Serko & Officeware Support    
Monday to Friday:
Saturday/Sunday
0800 - 1800
0900 - 1600 (mobile support)
Tel: 0800 500 587 - Option 2 or 3
Email: serko@sabre.co.nz
     
Eclipse Support    
Monday to Friday 0800 - 1630 Tel: 0800 500 787 - Option 3
    Email: eclipse@sabre.co.nz

*Please note that all hours are subject to change without notification.

ClientBase
Useful Links:
Agency eServices
Virtually There
Sabre Returns




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