On-Line Support

Support you can count on. Sabre System Queue messages are actioned daily and any urgent queues will be answered within four hours.

AUSTRALIA

General questions not related to a booking:
Send a remarks message to XXQG eg

• 5H-Attn Help Desk
• 5H-Advise how to convert times
• QP/XXQG

Assistance with a booking:
Send the booking with remarks to XXQ40 eg

• 5H-Chasing record locater
• QP/XXQ40/11

Fare discrepancies within a booking:
Send the booking with remarks to XXQ43 eg

• 5H-Fare basis codes YLOX not costing
• QP/XXQ43/11

If the passenger is departing within 48 hours:
Send the booking with remarks to XXQ48 eg

• Urgent please chase record locater
• QP/XXQ48/11

NEW ZEALAND

General questions not related to a booking:
Send a remarks message to XXNG eg

• 5H-Attn Help Desk
• 5H-Advise how to convert times
• QP/XXNG

Assistance with a booking:
Send the booking with remarks to XXN40 eg

• 5H-Chasing record locater
• QP/XXN40/11

Fare discrepancies within a booking:
Send the booking with remarks to XXN40 eg

• 5H-Fare basis codes YLOX not costing
• QP/XXN40/11

If the passenger is departing within 48 hours:
Send the booking with remarks to XXN40 eg

• 5H-Urgent please chase record locater
• QP/XXN40/11

PACIFIC ISLAND QUEUES
(Fiji, Tonga, Cook Islands, Vanuatu, Samoa and Kiribati)

General questions not related to a booking:
Send a remarks message to XFJG eg

• 5H-Attn Help Desk
• 5H-Advise how to convert times
• QP/XFJG

Assistance with a booking:
Send the booking with remarks to XFJ40 eg

• 5H-Chasing record locater
• QP/XFJ40/11